I appreciate you for joining the thread, @kimkdep.
I see how challenging it is when your company file won't open, I'm here to help.
There are five solutions to fix this issue.
The first one is to update QuickBooks and check your file type:
- Update QuickBooks Desktop to the latest release.
- Make sure the file you want to open is a company file (.QBW). You can't open other file types, like backups (QBB) and portable files (QBM) the same way.
- Make sure your file isn't compressed or encrypted:
a. Right-click the company file and select Properties.
b. Select Advanced.
c. Clear the Compress and Encrypt checkboxes.
d.Select OK.
If you still can’t open your company file, continue to Solution 2. Don't save the desktop when you close QuickBooks (QB). QBB will re-open any windows left open when you close the company file. If you have a large repro or several windows set to open automatically, QB can freeze on startup. Here's how to open your company file without saved windows:
- Open QuickBooks Desktop.
- In No Company Open, select your company file.
- Tap and hold ALT on your keyboard, then select Open. Don't let go of ALT until the file opens. If QuickBooks asks you to sign in, release ALT and enter your password. Press and hold ALT again, and choose OK.
If your company opens successfully, turn off the Save the desktop when closing preference.
- From the Edit icon, select Preferences.
- Choose the Desktop view.
- Pick Don't save the desktop, then click OK.
- Close and open QuickBooks again and open your company file.
If it opens successfully, you're good to go. And if you can't open your company file, proceed to the other solution by reading this article: Can't open your company file in QuickBooks Desktop.
I'll add this article for future help:
I'm glad to have you here. Please come back if you have additional questions. I'll be willing to lend a hand. Thank you, and have a good day!
