Hello there, @gatehealing.
Thank you for getting back to us. I'm happy to share with you the steps in getting the transactions from your bank statements by manually importing them into QuickBooks Online (QBO).
In doing this, you'll have to restore the QuickBooks Desktop 2020. First off, you can download a trial version of QuickBooks Desktop (QBDT) then, restore the file, then create a backup file.
Then, install a trial version of QBDT, restore the backup file, then create a new backup.
Once done, you can now restore the new backup file to your QBDT Pro 2020.
Also, please know that it's important that your computer is compatible with QuickBooks to utilize the program smoothly.
I recommend contacting our support team for assistance setting up and transferring your data. This way, they can provide the correct codes to use when installing the trial version of QBDT 2021. They can also guide you through the steps of installing QBDT and migrating the company files to QuickBooks Online (QBO).
We can now upload the transactions manually in QBO. To do that, please refer to Step 4 in this article: Manually upload transactions into QuickBooks Online.
If there's anything else you need to know, feel free to put a comment here. The Community is always here to help. Take care, and enjoy the rest of the day!
