Hi there, @Oxford2.
Before anything else, I want to ensure to provide you with the information you need. As I read your post, please know that the prices mentioned by the representatives on the call are for QuickBooks Care Plan. Please know that it is an Add-on subscription that gives you unlimited access to the support, and with that said, you may need to subscribe to it to get your data fixed.You can refer to this page for more information: Care Plans for QuickBooks Desktop.
In addition, here's an article to learn how you can determine possible fraudulent activities: Identify suspicious activity, phishing scams, and potential fraud.
@Oxford2, please don't hesitate to post here in the Community space if you need further assistance getting your data fixed or have any additional QuickBooks-related queries. The Community team is ready to help you out. Take care, and have a good one!
