There is a BILL credit is QB desktop, but not in Online. But there are so many different ways to do this.
I would do one of the following things: (this is if you do not already have the cash back recorded somewhere, and it is physical cash you received back)
1. Make an adjusting entry. Date it the date of your return.
Then you CREDIT the Materials account (where the original material purchase was posted)
And you DEBIT the Sales (or the account where you posted this billed amount to the customer). Sometimes people set up the expenses that are billed for as INCOME or INCOME: Reimbursed Expenses, and some people actually just credit the expense. So pull up your bill to the customer, see where the materials you billed for are posted, and this will be your DEBIT.
NOTE: Make sure you put the customer name in both the lines, under column for NAME.
OR
If it was near the date of the purchase, you can always go into the original purchase, add a line and post it to the same expense or COGS account, then make a note under Description, "returned "X" items, cash refund on xx/xx/xxxx. And put ( $xx.xx) in the amount column. This is negative by the way. If there is already a number in the transaction, and the credit/negative, does not exceed the initial amount it will let you add this negative line. If it is more than the transaction you cannot.
NOTE: This should already be posted to the client, so the new amount will automatically show on the job cost report.
-formybookkeeper.com
