Hi MJ,
I'll take that you're referring to the email not being delivered to the receiver. I'm here to help fix the issue.
To start with, let's reset the email address. Here's how:
- From the Gear icon, select Account and settings.
- Go to the Company tab, then click the edit (pencil) icon on the Contact info section.
- Review the email address and make changes as needed.
- Click Save, then Done.
Another troubleshooting step is letting the receiver check their junk and spam folders. You can also reach out to an IT expert to configure the device's Server Hostname and IP address. You can check this article for detailed information on debugging the issue: Troubleshoot if customers aren't receiving emails from QuickBooks Online.
If you performed the steps in the article, yet, the same thing happens, I'd suggest contacting our phone support agents. They can open an investigation if need be. You can do so by clicking the ? Help icon.
If you mean something else, don't hesitate to reply in the thread.
You can also browse our Help Articles page for tips on managing your QuickBooks account.
I'm always around whenever you have concerns. I'm here to help you out.
