Frustrating issue with QuickBooks Desktop 2019, 2021 and 2023 Enterprise Trial version.
-Single User, Single PC, not running over network.
-Windows 10 Pro fully updated and current.
Customer had an old and very slow 10 year old mini PC with QB Desktop 2019, Office 2016, UPS Wordship, FedEx Ship Manager, and Chrome browser. Ran fine, just super slow.
Installed a new PC with a i5-12600K, 2x16GB DDR4-3200, Z690 series motherboard, 2 x Samsung 970 EVO Plus NVME in RAID 1. Everything ran great except for QuickBooks. Within 10 minutes to 1 hour it would freeze, but never while you were actually using it. Only when you walk away or are using something else.
-All power saving disabled. No drive power down. No hibernation, etc.
Upgraded to Desktop 2021 and same problem. Nothing in QB Tools changed a thing and no errors are ever found. All other programs and PC functions operate perfectly.
Troubleshooting steps taken to find problem:
-Reformatted and installed clean Windows 10 in standard AHCI on single NVME drive. Same problem.
-Reformatted and installed clean Windows 10 on single Samsung 870 SSD SATA 3. Same problem.
-Installed on new PC with I3-13100, B760M Motherboard, different brand 2x16GB DDR4-3200, 2 x Samsung 870 EVO in RAID 1, different 600W Power Supply. ** Ran fine all day, until I closed QB and it updated upon reopening. Within 10 minutes it was frozen again!!
-I've updated to the latest motherboard BIOS and downgraded several versions.
-I've updated to the latest drivers and downgraded several versions.
-Disabled XMP in BIOS for RAM and ran as auto-detected DDR4-2400.
-Systems are not overclocked and are ran at basically default settings.
-Tried running as Administrator and in Windows 8 Compatibility mode, etc.
I've only happened to catch it once as it was freezing and caught a popup error about lost connection to the company file and to check network settings.
I am at a loss. It appears to be an issue with QuickBooks, a QB update, or QB running on newer hardware, but I'm sure many others are running on similar hardware. I have to be missing something!
Another customers Intel 3rd gen PC was dying and they ran to Walmart and bought an HP i3-10100 with 8GB ram and a 256GB SSD. I reinstalled their software along with their QuickBooks Desktop 2023 and it's been running fine.
I guess I'll install another clean copy of Windows 10 Pro today and QuickBooks 2023 Enterprise Trial. Update Windows and QuickBooks and test a sample company.
Does anyone have further suggestions?
Thanks much!
