Thanks for reaching out to the Community forum, apb24. I'm here to help you rectify this issue and ensure this gets resolved immediately.
Sometimes stored cache files within your regular browser can cause an interruption in using our features. To help you fix this, let's perform some troubleshooting steps to identify any browser-related issues. Thus, I'd suggest opening your QBO trial account in a private browser. You can use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N.
- Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P.
- Safari: Command + Shift + N.
If the same thing happens, you can try using a different browser. This could be an issue with the browser that you're using. Once it works from there, go back to your regular browser and clear its cache.
However, if the flat rate option is still missing, I'd recommend contacting our Customer Care Team. They have the tools to pull up, conduct further research, and create an investigation ticket if necessary.
Here's how to reach them:
- In your QBO account, click Help.
- Click the Search tab, and click Contact Us.
- Enter the error message in the description box, and select Continue.
- Start a chat with a support expert.
Additionally, I've added this guide to help you receive customer payments and enter them into your account: Record invoice payments in QuickBooks Online.
Let us know how things worked for you, apb24. You can always get back to this thread if you have other QuickBooks concerns. Have a good one!
