Other questions

I understand your concern about being unable to contact our Support team, and I assure you that I am here to assist you in resolving this issue. Together, we will work towards establishing a successful connection with our Support team, Tmwall1234.

Before anything else, I'd like to know your specific concern. I'll answer any inquiries you may have. If you could provide me with more information about your situation, I would be happy to offer you more specific guidance and support.

We also delete your contact number to prevent you from any fraudulent activities. Please contact us within your QBO account or using the contact number provided in this article: QuickBooks Online Support. You can view the details under the Can't get signed in? section.

Our Support Team operates during specific hours. To make sure you'll able to contact them, ensure to reach out to them during the available hours. 

• Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
  Advanced, any time, any day

Here are the steps on how you can contact us:

1. Within your QBO account, go to Help in the upper-right corner.
2. In the Search tab, click Contact us.
3. Enter a brief description of your concern.
4. Click Continue.
   

If it's not working during their available hours, log in to your QBO account in a private browser to isolate this behavior. An overloaded browser can cause problems while doing tasks in QBO.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If that works, go back to your regular browser and clear the cache and browsing history. It gives your browser a fresh start. Another thing that you can do is switch to other supported web browsers.