It isn't the kind of experience I want you to have while sending emails from QuickBooks Desktop (QBDT), Jeff. Let me share some information about this issue.
I want you to know that the investigation mentioned in the previous replies was already closed and resolved. Since you've experienced the same issue, I recommend you perform some basic troubleshooting steps to narrow down the result.
First, update QuickBooks to the latest release to get the latest features and fix common errors right away. To start:
- Go to the Help menu, then Update QuickBooks Desktop.
- Select Update Now, then select Get Updates.
- When finished, close and reopen QuickBooks.
- Hit Yes when asked to install the update.
- Follow the onscreen instructions to complete.
I'm also adding this article for more reference: Update QuickBooks Desktop to the latest release.
You may also check out the solutions from this article to fix error messages while sending emails from our system: How to fix "Error: QuickBooks is unable to send your email to Outlook".
If you have follow-up questions, let me know by leaving a comment below. I'm pleased to help you again. Keep safe!
