Hi there, Dawn.
This error can be caused by a number of technical reasons. It includes an outdated version of the Adobe Reader program, a damaged or missing Adobe application, the Microsoft XPS Document Writer being turned off in your Windows settings, and even outdated maintenance for QuickBooks Desktop.
We also have a couple a recommended troubleshooting that can resolve this error. One of which is running the QuickBooks Tool Hub that you already tried.
Allow me to add more options to help you resolve the issue.
Start by resetting your temp folders permissions by following these steps:
- Press the Windows key + R to open the RUN command.
- Type %TEMP% and press Enter.
- Right-click an empty area of the temp folder, and select Properties.
- Select Security.
- Make sure all user names and groups in Security have Full Control.
- Once the permissions have been set to Full Control, save as a PDF again in QuickBooks.
Aside from that, please note that you may need to contact your IT professional or Microsoft for help with some of these steps in case you're still getting the error:
- Make sure XPS services are enabled.
- Test the XPS Document Writer and print outside QuickBooks.
- Reinstall Microsoft XPS Document Writer.
- Edit security software settings.
- Settings in your security software, like Norton Antivirus or McAfee Firewall, can block the creation of .xps files. Check the settings on your security software to make sure .xps files aren't blocked.
- Adjust Windows user permissions for the XPS Document Writer.
- If a Windows user doesn’t have permission to print to the XPS Document Writer, QuickBooks won't be able to convert the file to a .pdf. You may need to sign in with Admin Rights to change these permissions.
You can also read more details about this here: Fix PDF and Print Problems with QuickBooks Desktop.
Feel free to check out this article as well in case you might need it when saving documents in the program: Save QuickBooks Desktop PDF in Legal Size, landscape, or portrait orientation
The Community is always here if you need anything else.
