Other questions
Hello there, @Glen19. I'm here to ensure that you'll get to import your products in QuickBooks Online (QBO).
One of the possible reasons for encountering error messages when importing data in QuickBooks is that the file format is incorrect. To make sure that you'll be using the correct file format, I recommend downloading the CSV sample file and manually entering the products you want to import in QuickBooks.
Let me guide you through the steps on how to download the sample file:
- In your QBO account, go to the Sales tab, then select Products and services.
- On the Products and services page, click on the dropdown arrow next to the New button, then select Import.
- Then click on Download a sample file.
- You can then manually add the products in the Excel file that you want to import to QBO.
I also suggest importing your data by batch if your products and services exceed the limit of 100 items.
For detailed information about formatting tips, kindly visit: Import products and services into QuickBooks Online.
However, if the issue persists, I recommend importing your data using a different browser or a private window. QBO can occasionally stop working properly since locally stored internet cache files can cause the product to behave unexpectedly due to overloaded site data. This can help us remove any cache-related matters that may have contributed to QBO's unusual behavior.
Here's how to activate incognito mode in some of the most common online browsers:
- Google Chrome and Microsoft Edge: Ctrl+ Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If you can finally import your products and services with no error, it's safe to say that the browser has caused it. This can be fixed by clearing your cache and cookies. This helps refresh website preferences that might be causing problems when you use QuickBooks.
Moreover, I'll also share this article that can serve as your reference to know answers to the most frequently asked questions about importing: Common questions about importing data to QuickBooks Online.
I'm looking forward to getting this sorted out. Feel free to leave a reply if you require further assistance. The Community team always has your back. Have a good one.
