Hi there,
Thanks for getting back to us and providing an update.
I can see the importance of being able to receive payments, and I want to ensure this gets resolved as soon as possible. Since the issue persists after performing some troubleshooting steps, I recommend contacting our Customer Care Support Team. They have the tools to pull up your account in a secure environment and perform a screen-sharing session so they can take a closer look and come up with a fix.
To reach them, here's how:
- On your QuickBooks account, go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Choose Contact Us.
- Enter the issue or topic in the field box.
- Follow the onscreen instructions.
You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.
If you need other helpful articles in the future, you can always visit our site: Help articles for QuickBooks Desktop.
Keep me posted if you need further assistance while working in QuickBooks. I’ll be right here to help. Have a great day.
