I have had this same issue and have been routed multiple times to overseas operators. I have multiple case numbers, chat print outs, and have been told multiple times this has been escalated.
At this point, this appears to be systemic problem with Quickbooks Payments and Green Dot Bank. Green Dot Bank (the bank backing Quickbook Payments) currently holds >50% of their assets in mortgage backed securities (https://banks.data.fdic.gov/bankfind-suite/FinancialReporting/details/22653). Given the recent regional banking liquidity issues, I suspect that such a heavy weighting in these long-duration assets is giving rise to liquidity issues at the bank.
I am not sure if this is an Intuit problem, or just a Green Dot Bank problem. But there are consistent stories that are surfacing which suggest that these complaints are not being escalated properly and funds are not being returned to customers.
Perhaps we should start sharing information. If there are enough of us, perhaps this issue gets the attention it deserves.
