Other questions
Hello there, @TeleToast. Welcome back to the Community.
I can see the urgency of getting your sales tax issue resolved. Let me redirect you to the best help available.
Since your sales tax error continues, even after performing the recommended troubleshooting steps, I encourage you to reach out to our Customer Care team again. They can create a case to trigger an investigation and provide the appropriate fix so you can collect local and city taxes accordingly. Here's how:
- Sign in to your QBO company.
- Go to the Help (?) menu.
- Select the Search tab.
- Click the Contact Us button.
- Enter a brief description of your concern in the What can we help you with? field.
- Select Continue.
- Choose a way to connect with us (Send a message or Get a callback).
Once everything is all set, you may also want to get a detailed look at the taxes you owe by running the Sales Tax Liability report. For the complete guide on how to do this, please see this article: Check how much sales tax you owe in QuickBooks Online.
You can keep me posted on how it goes in the comments below. If you have other sales tax concerns, I'm always ready to help. Take care, and I wish you continued success, @TeleToast.
