I feel the same way you do in your situation, frustratedCPA2.
Pressing the ESC key is the fastest way to close a window in the QuickBooks Desktop program. I understand that you will get comfortable doing this, and I appreciate your efforts to follow every suggestion made in this post. I wish you never go through this.
As I've checked about this, I found out we have reported an issue that some of our customers experiencing the same. Our engineers already working on fixing the problem. In the meantime, you can manually click the X button to close the window.
I also advise getting in touch with our QuickBooks Desktop Team to be added to the list of users that are impacted. In this way, you'll get notified when it's fixed.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
- We'll email you a single-use code. Enter your code and hit Continue.
- If you have more than one account, select the account you want to use and then Continue.
- Choose either to chat with us or Have us call you.
Additionally, you can visit our QuickBooks Help Articles page to find topics and discussions to assist you in completing your tasks or if you need more resources for your upcoming assignments.
If you need anything else in QuickBooks, don't hesitate to post again. We're always available to help you.
