Hello, @kwalker5. I'm barging in to help you fix this issue with your QuickBooks Desktop 2023 crashing.
Some possible reasons why the program is frozen when opening QBDT are:
- Your business's name might be too long.
- QBWUSER.INI file may need to be fixed or missing from your system.
- Your hard disk can be corrupted.
- The installation of QuickBooks Desktop or your software files could both be harmed.
- The Windows operating system may be broken.
We can run the QuickFix from the QuickBooks Tool Hub to fix common program errors. For an optimal experience, use it on Windows 10, 64-bit. Here's how:
- Close your QBDT, and download the recent version (1.4.0.0) of the QuickBooks Tool Hub. Please open the file and follow the on-screen steps to install it. Once done, open the tool hub.
- In the QuickBooks Tool Hub, click Program Problems.
- Select Quick Fix my Program.
- Please start your QBDT and open your company file.
In addition, we have the QuickBooks Install Diagnostic tool from the Tool Hub to automatically diagnose and fix issues with the Microsoft components the program uses. To run it:
- Open the Tool Hub and select Program Problems.
- Click the QuickBooks Program Diagnostic Tool. Please wait for the tool to run. It might take up to 20 minutes.
- When finished, restart your computer and relaunch QBDT.
For a more detailed step-by-step procedure, I'll add this reference: Fix issues when QuickBooks has stopped working.
Moreover, here is a resource for more troubleshooting on how to fix the performance issues in QBDT: Manage your data files to fix QuickBooks Desktop performance issues.
Let me know how it goes after doing the troubleshooting steps I've given above. I'll get back here as soon as I can to help you again.
