I did contact customer support again today but this time regarding new issues I've run into with "NEW EXPERIENCE". While we were dealing with that issue we also discovered that randomly about half of my products have been re-listed as non-taxable and if I add them to an invoice QB has just decided not to tax them. This could've caused some really big problems had I not stumbled across it. However, if you click edit to change it to taxable you can't because it's already listed as a taxable item. If you save and close (with no changes) it goes back to a taxable item. So on top of re-doing all my custom formats for invoices, etc. that "NEW EXPERIENCE" has deleted I'll be going through all my items to make sure they are taxable.
Like I said, this roll out couldn't have happened at a worse time for me. I don't have time to beta test all these issues and I'm getting different information regarding "NEW EXPERIENCE" from every QB person I've spoken to. Today I was told not everyone is on "NEW EXPERIENCE" while I was told from a previous poster here that old QB is retired, and told by a different tech support that you could switch back and forth but I must've done it too many times so it locked. (This is crazy, I was never given the option or any advanced notice of this system and could not have switched.)
I'm one year into QuickBooks and this has been a very eye-opening experience.
