Sadly, you want to close your Merchant Services account for POS, @Old Timer. I'm here to help guide you through the steps for disabling your account successfully.
You'll want to log in to your Merchant Service account and close the subscription in your Account Profile. You may follow the steps I've laid out below:
- Log in to the Merchant Service Center portal as an admin user.
- Click the Account tab to display a drop-down menu, then choose Account Profile.
- Select Close Account.
- You'll see a Reason for Closing drop-down. In this area, enter the reason you're discontinuing the service.
- Hit Submit.
Once your request is processed, you'll receive a confirmation email from Intuit within one business day. After cancellation, you can still access the Merchant Service Center to view or download reports, statements, and tax forms for up to 12 months. For more information, see this article: Cancel your QuickBooks Payments subscription.
Also, concerning the refund, I'd suggest contacting our Payments Support Team. They can securely check your account and discuss how you can process the refund. To reach them, follow this article: Contact Payments or Point of Sale Support.
Additionally, let me share with you these resources that contain FAQs in case, you have any questions about POS before you cancel and how to resubscribe your account to process payments in QuickBooks:
Feel free to post again if you have further questions or anything else. I'm always here to help. Keep safe.
