Hello there, @ebricks.
Since you still experience the same thing even after performing the steps recommended in this thread, I recommend reaching out to our Phone support team to further investigate the root cause of the issue. They use specific tools to pull up your account and check the setup. they can also provide some alternatives to help you correct the alignment of the sales form.
Here's how:
- Select the Help icon and click the Search tab.
- Next, select Contact Us and choose a way to connect with us:
- From there, enter a brief description of your concern and click Continue.
- Then, choose either Get a Callback or Start a Chat.
For reference, check out this article: How to print forms for window envelopes.
I also include this helpful resource that you can use as a guide in creating a PDF copy of your sales forms: Download and save sales forms and statements in QuickBooks Online.
I'm always here ready to lend a hand if you have other QBO concerns. Please don't hesitate to post again here. Have a good one and stay safe.
