Hi there, kylel821 and AAuto.
I can see that things have been challenging for you while accessing the company files and that it's not the sort of experience we want you to have while using QuickBooks. With this, I'll be sharing troubleshooting steps so you can open your vital financial data, then point you to the right support team to assist you further on this matter.
Please know that There could be several possible causes why your QBDT stopped working or has persistent crashes. These are:
- Your company name may be too long
- You may have a damaged or missing QBWUSER.INI file
- You may have corruption on your hard drive
- Your program files or QuickBooks Desktop installation may be damaged
- You may have a damaged Windows operating system
To resolve this, I recommend running the Quick Fix my Program from the QuickBooks Tool Hub. You can follow the steps provided by
LollyNino_C above, and you can continue with the remaining stages if the problem persists.
If the issue continues to occur, I recommend contacting our QuickBooks Desktop Support Team. They have the tools to pull up your account in a secure environment and be able to investigate the cause of the problem.
Lastly, you may refer to this article to see different features included in the QuickBooks Desktop 2023 release and how you can use them to benefit your business: What’s new in QuickBooks Desktop 2023.
I'm just a post away if you have any additional questions about accessing your QuickBooks. I'm more than willing to help, kylel821. Have a great day!
