We're glad to see you here in the Community, MaSchultz. I've come to ensure you'll get the right support available and acquire the assistance you need.
To further guide you in this query, I'd suggest contacting our Merchant Services Support team and request for a limit increase of the amount your customers can pay through your online invoices. This way, they can pull up your account in a secure environment and process the request for you.
You'll want to visit this article to be guided with their operating hours, so you'll know when they're available: Contact Payments or Point of Sales Support.
Moreover, you can check out this reference to learn more about the frequently asked questions about QuickBooks Payments: QuickBooks Payments FAQ.
Keep us posted if you have additional questions or other QuickBooks concerns. We'll be right here to assist you at any time. Have a good one!
