Other questions
Hello, SuzPolenz.
I understand the importance of allowing other users to access the Collection Center to assist you in keeping track of past due or nearly overdue invoices. The procedures mentioned by CurtOtt are correct for granting them access to that QuickBooks feature.
To be sure, did you initially log in as Admin and provide the user full access before continuing with the steps? Since you may have restrictions that's why it won't let you change the Company preference. To fix this, let's double-check your assigned roles. Before you proceed, please make sure your QuickBooks Desktop is updated to the latest release so you have the most recent features and fixes.
Here's how:
- Log in as Admin.
- Go to the Company menu.
- Hover your mouse to Users, then choose Set up Users and Roles.
- Locate the user you want to give temporary full access to, then click Edit.
- Ensure the user has full access.
- Once done, hit OK.
If it has full access, you can run the Verify and Rebuild tools to fix it since you may have encountered a data issue. Check out this article for more details on the procedure: Verify and Rebuild Data in QuickBooks Desktop.
Feel free to browse the topics covered on our Help Articles page if you need additional resources while working with QuickBooks.
Don't hesitate to post again if you need further assistance in QuickBooks. We're always available to help you.
