Hello there, @SloppyJoe201 and @perezro__000.
Let's install drivers for supported and former compatible hardware for QuickBooks Desktop (QBDT) Point of Sale (POS) to allow and recognize the change of payment processor.
Installing QBDT POS drivers for supported and former compatible hardware allows your system to instantly accept new devices when connected. To change the payment processor (for example, barcode scanners, receipt printers, and PIN pads), you'll have to make sure you set it up properly.
To do this, you'll first have to install the hardware driver (if applicable). Please note that If you're not using devices like Pinpad - Ingenico Tetra Lane 500, Receipt Printer - Star TSP 100, Star mPOP 2-in-1, Tag Printer - Zebra ZD410, Pole Display - Logic Controls 9900, POSX XP8200, Physical Inventory Scanner - Cipherlab 8000/8001, you can directly set up the hardware in QuickBooks POS.
Whenever you're ready to install the hardware driver, follow these steps:
- Open the Windows Start menu.
- Type File Explorer into the search and open File Explorer.
- Navigate to the QuickBooks Point of Sale folder.
- C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale XX.0\Drivers
- In this path, XX.0 represents your version of QuickBooks Desktop Point of Sale. For example, 19.0 is QuickBooks Desktop Point of Sale 19.0
- Browse to the folder of the driver you want to install.
- Run the .exe file for the driver.
- Follow the on-screen instructions to install the driver.
Once you're done, set up the hardware in QuickBooks POS. Please see this article for the step-by-step guide: Install and Setup supported hardware for QuickBooks Point of Sale.
Also, you can switch your store type in POS multi-store from headquarters to remote or the other way around. You may want to check out this article for the complete guide about this process: Change store type in Point of Sale Multi-store.
Please let me know if you have other concerns about changing payment processors in QBDT POS. I'm always ready to help. Take care, @SloppyJoe201, and @perezro__000.
