Other questions

Thanks for joining this thread, evan14.

If you've already performed the recommended troubleshooting steps in JasroV and Archie_B's posts, but you're still seeing products/services disappear from your invoice creation/editing screens, you'll want to get in touch with our Customer Care team.

They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

Please feel welcome to send a reply if there's any questions. Have a great day!