Hi Amy,
Thank you for joining the conversation. I understand that transactions shouldn't be missing as this could result to overpayments, underpayments, or any other issues.
Having missing transactions happens when you restore an older backup file, or could be a result a damaged data. However, I can see that instructions were already given to resolve data issues above. With that said, please contact our QB Desktop Support so you can have a screen-sharing session with the assisting agent to check your setup.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- We'll email you a single use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
Support hours according to plan:
- Pro, Premier, Plus: M-F 6 AM to 6 PM
- Enterprise: Any time, any day
Please don't hesitate to go back to this thread if you have other questions in mind. Have a good one!
