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Hey there, @mdyork.
I'm here to help you clear those inactive payment methods. Let's perform some troubleshooting to identify what's causing the issue.
First, I recommend closing and reopening your QuickBooks Desktop (QBDT). If the inactive payment methods still appear, run the Verify/Rebuild tool. Verify will detect any damaged data. Rebuild will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the process. Having a backup copy allows you to restore it to undo the changes.
Follow the steps below on how to verify data:
- On the top menu, click File.
- Choose Utilities.
- Select Verify Data.
- Click OK when you see the message, QuickBooks detected no problem with your data.
- If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
- Click Close or View Errors and take note of the specific error message.
Next, here's how to rebuild data:
- On the top menu, click File.
- Choose Utilities.
- Select Rebuild Data.
- Click OK if you receive a prompt to back up your company file.
- Click OK when you get the message, Rebuild has completed and proceed to the next step.
- Run Rebuild Data again to make sure there's no error.
Moreover, ensure your QBDT is up-to-date. This way, you always have the latest features and fixes. You can also visit this link for additional troubleshooting steps: Tool Hub.
Add a comment below if you have further concerns about receiving customer payments. I'll be happy to help you some more.
