Other questions

Thanks for getting back with the Community, Nathan at Kasten. I appreciate you performing MariaSoledadG and Giovann_G's recommended troubleshooting steps.
 

Since you're still encountering the message, I'd recommend continuing to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary. They're also able to initiate screen viewing sessions if you're alright with doing one. This can help you and them to identify what the cause of your message is.
 

They can be reached while you're using QuickBooks.
 

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hour so you'll know when agents are available.
 

I'll be here to help if there's any additional questions. Have a wonderful day!