I appreciate your patience and effort in resolving the difference issue of your reconciliation, @Bookeeper1288. Let me give you additional details to balance your book in QuickBooks Online.
We pull up your bank statement and compare them to your book in QuickBooks Online. If you notice unnecessary transactions added to your books, you can remove them.
If the balance still doesn't match, the possible remedy to fix your reconciliation balances is to check the past reconciliation. It is a way to see and notice where the error starts. Please check this article for your guide: Fix issues for accounts you've reconciled in the past in QuickBooks Online.
If the same thing happens, I recommend contacting our support team and having it reviewed through a screen-sharing session.
Here's how to call them:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us: Get a callback from the next available expert.
Feel free to post here in the Community if you have concerns about reconciling your accounts in QuickBooks. I want to ensure you're taken care of, and I'm here to help you anytime. Take care always.
