Hello, @raja4.
I can see how receiving alerts with the correct name benefits you and your business. I'll ensure you get routed in the right direction for support to sort this out.
Before I route you to them, you'll want to check if the request to change the primary admin has been approved. You will receive an update via email with the status of this request when we complete our review. Be on the lookout for an email from no_response@intuit.com.
We'll notify you when the primary admin or contact role has been transferred. The next time you use QuickBooks, all you have to do is sign in using the email address you gave us.
If the issue persists, even if it's already approved, I suggest contacting our QuickBooks Online Support Team. They can look into this matter further and find the possible root cause. Here's how:
- Go to Help (?), then click Search.
- Select Contact Us.
- Please enter your question and tap Continue.
- Choose a way to connect with a live support agent: Ask the community, Have us call you, or Chat with us.
Ensure to reach them during their available hours when contacting our support so they can address your concerns promptly.
On the other hand, see this article for more information about handling roles and permissions in QBO: User roles and access rights in QuickBooks Online.
Keep me posted if you have any other questions or concerns about managing user roles in QuickBooks Online. I'll be around for you.
