We appreciate your patience and hope this doesn't happen again when contacting our Customer Care Team, Eric. I'm here to assist and want to guarantee you receive the necessary support as soon as possible.
I agree that you suppose to get 24/7 support when calling our Phone support team since you're using QuickBooks Online Advanced. Please be aware that our chat help is only available Monday to Friday from 6 AM to 6 PM and Saturday from 6 AM to 3 PM.
In addition, the 5-minute prompt is merely an estimate. The actual wait time depends on the number of callback or appointment requests in our system's queue. I'd consider phoning or chatting with our experts again, and please wait a few minutes or an hour.
You also have the option to upload the transactions by hand as a workaround. Visit this article for complete instructions: Manually upload transactions into QuickBooks Online.
In case you'll encounter error messages during the process, refer to this article for the detailed steps to fix them: Fix bank upload errors in QuickBooks Online.
Additionally, I've got you this article to help you categorize, match and reconcile your bank transactions in QBO:
Please let me know if you have additional questions about banking or anything else. I'll be happy to answer them. Stay safe.
