I wish you didn't have to go through that, opticsports.
Let me make it up to you by ensuring you'll get a detailed explanation of why quantity shows negative.
I understand that you've contacted our support team, but I would still recommend reaching out to them again. They have full access to your account and can review your purchase order and inventory. They can also determine its main cause to ensure it won't happen again.
Here's how to contact our support:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the send icon.
- Click on I still need a human.
- Select Get help from a human.
- You can either select Chat with us or Have us call you.
To ensure that you'll be assisted on time, please see our support hours.
Additionally, I've added this article that'll help you track and see your best sellers, what’s on hand, the cost of goods, and more: Use Reports to See your Sales and Inventory Status.
I appreciate your understanding on this matter. Please know that we're determined to get this resolved.
