Unbelievable. I just discovered today that I am having the same issue as everyone else here, and I am absolutely appalled that Intuit has not provided a fix and is still asking users to go through all the ridiculous steps that don't work after more than a month since they acknowledged the issue. This is completely unacceptable and needs to be fixed IMMEDIATELY. Given what we pay for the software, it is inexcusable that they have not addressed this in a timely fashion.
In the meantime, the only workaround that I can see is exporting needed Customer data to Excel and using the Mail Merge function in Word. This is an incredibly frustrating and time consuming option, but I simply don't know what else to do as I need get this mailing out today.
I will be contacting Customer Care and requesting at least a partial refund on my renewal fee for this hassle - but that will have to wait until I have time since I now have to spend hours to create a mailing that should take minutes.
