I appreciate you for coming to the thread and for the detailed information you've shared on what you've done to get help in fixing your issue, LetsBrewLV. This isn't also the kind of service I want you to experience with support while looking for a solution to resolve your matter.
I can see that you've already reached our QuickBooks chat Support. However, I recommend contacting our QuickBooks Phone Team. They have the tools to review or check the status of your concern and conduct screen sharing to help investigate why you're still getting greyed-out vendors when trying to select a payee. Also, you'll speak first with one of our support agents and can request a supervisor from them again to assist you with your concern.
Lastly, you may refer to this article to see different details on how QBDT offers a wide variety of ready-made vendor reports that tell you where your company stands, in terms of expenses and accounts payable: Customize vendor reports.
You can still comment below if you still have concerns related to your vendor entries. I'm always around to help you, LetsBrewLV. Have a good one!
