This isn't the experience we want to have with QuickBooks Desktop update, @xbsa.
I understand the relevance of having the option to remove the grayed out for Automatic Update. To further check this, it would be best to contact our support team directly. They have the tools to check your account in a safe environment, and they can help find the root cause of your issue and provide a fix.
Here's how to reach them:
- Open QuickBooks.
- Proceed to Help, then click QuickBooks Desktop Help/Contact Us.
- Choose Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- Click to Chat with us or Have us call you.
I've added these article to keep your QuickBooks up-to-date so you have the latest features and product improvements: Update QuickBooks Desktop to the latest release.
Keep me posted if you have other questions about QuickBooks Desktop update. I'm always here to help. Stay safe always.
