Hello there, @rjmccann. Thanks for reaching out and performing some troubleshooting steps to resolve the issue when finding QBWUSER.INI file.
I have additional steps that you can perform to fix the issue. But before doing so, I recommend creating a backup copy of your data to save what is currently in your company file.
Then, log in as an admin on your computer and let's perform a clean install. To do this, have your license and product number handy. To get this information, press the F2 key while QuickBooks is open.
Then, follow these steps to uninstall QuickBooks.
- From the Windows Start menu, search for Control Panel and click on it to open.
- Select Programs and Features or Uninstall a Program, then choose the version of QuickBooks you're having problems with from the list of installed programs.
- Click on Uninstall/Change and follow the onscreen instructions.
Now, download the version of QuickBooks from our site and install it. For more detailed steps, refer to this article: Clean install QuickBooks Desktop.
Once done, locate the file again and see how it works.
Let me know if there is anything else that I can help you with QuickBooks Desktop. I'm always ready to help. Have a wonderful day!
