Thank you for posting this here in the Community space, @bgkypropmgm, @Alison 325, @jpivec. I've got some updates about your query about being unable to create customer letters in QuickBooks Desktop (QBO).
I understand the importance of having the option to use this feature, and I want to ensure this gets resolved on time. As I've checked here on my resources, there's an ongoing investigation related to customers' letters in QBDT. Our Product Development Team is already working to find a fix for this particular issue.
I recommend reaching out to our Customer Care Team. This way, they can add you to the list of affected users and will receive an update once troubleshooting is available. I'll input the steps below to get you going. To begin, here's how:
- Access your QuickBooks Desktop company.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
6.We'll email you a single use code. Enter your code and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.
See this article for more details: Contact QuickBooks Desktop support.
Furthermore, you can visit this page to learn about how you can customize your letters: Customizing forms and writing QuickBooks Letters.
I also recommend checking this article to help you retain missing templates inside your company: Restore missing customized templates, logos and information from a restored backup.
Keep me posted if you need help completing tasks inside QuickBooks. I'll be more than happy to help lend further assistance. Take care, and enjoy the rest of the week!
