Nay Hoop, we appreciate you taking the time to express your concerns in this Community thread. I can see how the tasks you have to finish have been affected by this unusual behavior you are experiencing.
We have received reports about the inability to open Word when creating customer letters. Our engineers are doing their best to resolve this issue as soon as possible. In the meantime, I recommend contacting our live support team to be added to the list of affected users and for the engineers to get some details for their ongoing investigation about the Windows and Office versions your computer is running. You'll also receive updates directly from our engineers.
Once everything's good, you may want to learn how to keep your QuickBooks up-to-date to have the most recent features and product improvements. Please refer to this article: Update QuickBooks Desktop to the latest release.
This is not the kind of experience we want you to have, Nay Hoop. Get back to us if there is anything you need help about any QuickBooks-related concerns. We are always here to assist you. Stay safe!
