Hello there, @rwk123.
I hope you're having a fine day today. I recognize you're issue with the customer letter in QuickBooks Desktop.
We currently have an investigation into the same issue you have. Please know that our engineers will roll out a fix as soon as possible. You can contact us so we can add you to the list of affected users.
To reach our phone representatives:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- We'll email you a single-use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
You can call them M-F, 6 AM to 6 PM for Pro, Premier, and call any time, any day for Enterprise.
Once done, keep an eye out for an email from our engineers with the fix. I'm happy to serve you today. Have a pleasant day ahead.
