Thanks for joining the thread, @vhrogers. We appreciate you sharing your concern with us.
Let me help you by providing troubleshooting steps to follow in syncing your QuickBooks Time and QuickBooks Desktop. Please follow the steps below:
Step 1
- Launch QuickBooks Desktop and navigate to the Company tab in the QB Desktop header.
- Browse to My Company, then sign in.
Step 2
- Go to Help, then Update QuickBooks Desktop to run and install any available QuickBooks Desktop updates.
- Check that Internet Explorer is installed and up to date.
- Clear Internet Explorer's cached data using the Control Panel.
Step 3
- Activate QuickBooks Time in QuickBooks Desktop by heading to Employees in the top menu bar.
- Enter Time, and then select Activate/Sync QuickBooks Time.
Take note that QuickBooks Time should work with QuickBooks Desktop latest release to sync thoroughly. If not, please update your QuickBooks Desktop.
If the problem persists despite your troubleshooting attempts, I recommend contacting our live support. They have the appropriate tools to examine your situation through a screen sharing session in a secure and effective manner.
Once everything's good, you may read these useful resources about QuickBooks Desktop and QuickBooks Time connection:
If you require further help syncing your QuickBooks Time and Desktop, please don't hesitate to reach out to us again. Our aim is to assist you in resolving any QuickBooks-related concerns. We are always here to help you. Take care!
