This is not the impression we want you to experience when sending an email to your customer, samuelpmagill.
I appreciate you following the instructions in this thread and getting in touch with our one of our support representatives. Aside from checking the settings in the webmail preferences, we can send a test email from QuickBooks. If you still see an error, toggle your preferences. Here's how:
- Go to the Edit menu and then select Preferences.
- Tap Send Forms from the menu. Then go to the My Preferences tab.
- Select QuickBooks E-mail or Webmail, and then OK. This toggles your preference off.
- Repeat the steps. Go back to the My Preferences tab and choose Outlook. Then OK.
- Close QuickBooks and all other open programs.
- Restart your computer.
Open QuickBooks and send a test email or transaction. Additionally, QuickBooks runs online services in the background using Internet Explorer. There might be a need to reset your email preferences. I'll demonstrate how:
- Close QuickBooks. Then, open Internet Explorer.
- Tap Tools then the Settings menu and then Internet options.
- Choose the Programs tab. Then hit Set Programs.
- Click Set your default programs. Then select the email service you want to use.
- Hit Apply and then OK.
- Close Internet Explorer.
If you still see an error, you may want to reach out to Microsoft directly or an IT professional for help fixing Microsoft Outlook. Here's an article you can refer to for more details about fixing errors when unable to connect to the email server.
Feel free to read these resources to review your email service and if you see error messages about Outlook in QuickBooks Desktop:
Don't hesitate to reply to me anytime if you have follow-up questions or concerns with emailing transactions. I'll be happy to answer them for you. Take care and be safe.
