Thank you for getting in touch about this, @KS715. I appreciate you doing all the possible troubleshooting processes. I'm here to assist you.
Seeing that you've tried all the suggested troubleshooting process in resolving the issue and still get the same concern. I'd recommend you reaching out to the technical support team. They have the tools to check into your account and see further about this issue.
Here's how:
- Click Help at the top menu bar, then select QuickBooks Desktop Help.
- Select Contact us and then enter that you get Reminder prompts and Continue.
- Then choose either to Message an Agent or Talk to a Specialist.
Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.
If you have any other QuickBooks-related concerns, please post a reply below. I'll get back to you as soon as possible. Have a good one!
