I've the same problem for years. I believe when the service description field is checked "I sell this product/service to my customers." - it overwrites your expense description with a big donut when adding to an invoice. We've always had to ctrl-c copy the expense description first, then add to invoice, then paste in the description. The field then gets crammed with info. Probably easier to write more info on the receipt and attach.
I know better than to contact support for such issues.
All they need is a requirement within the product/service definition to - Use existing expense description and/or memo fields for an expense-generated 'service name'
No one wants to create 100 product service definitions for all the possible reimbursable expense types used, we just want a generic category that uses existing expense information already detailed in the expense record.
I wont hold my breath.
