FORDOF
Level 1

Customer Letters not opening in Word

I'm trying to create customer letters in QB Desktop and it says it's preparing the letters but word never opens up.  I'm currently using Quickbooks Premier Non Profit 2020.  I've tried many troubleshooting things, made sure all my settings were correct.  I thought maybe it was the template but none of the templates are working.

 

Any ideas? Input would be appreciated!  Thank you