Hello there, @jazzy4now.
Please know that this is not the service we want you to experience in the Community. We are here to sort things out for you. Please accept this reply as my help to aid with this error you encountered while reconciling in QuickBooks Online.
I know how crucial it is to reconcile the bank balances and QuickBooks Balances. Let's get this started on how to undo reconciliation. However, you can do it manually, one data at a time, if you only need to undo reconciliation for a few transactions.
Here's how:
1. Go back to the Gear icon at the top, then pick Chart of Accounts under Your Company column.
2. Locate the appropriate account for the transaction and select View Register in the Action column.
3. Identify the transaction to edit.
4. In the reconcile status column (indicated by a checkmark), repeatedly click the top line of the transaction to change the status, then Save.
- C - Cleared.
- R - Reconciled.
- Blank - Not cleared or reconciled.
Additionally, if you need to undo the entire reconciliation, QuickBooks Online Accountants are the only ones who have access to the Undo button in the Action column. You can authorize your accountant to reverse the reconciliation for you. Here is the article with all the detailed instructions: Undo a client reconciliation in QuickBooks Online Accountant.
Most importantly, if you need to invite your accountant, I've got this article on how to add them to your QuickBooks Online account. With this, your accountant can review your books, make corrections, and work with you on any problems if they have access to your business: Add accountant users in QuickBooks Online.
You can do it, @jazzy4now. Never hesitate to come back here. We are always ready to assist you, especially with reconciliation concerns. Keep safe.
