Other questions
Hello, cmaddox and InfraStructure.
I understand how frustrating it must be to wait this long for a callback. I can imagine what you must be feeling, and I wish I could help.
You may see penny differences even though there's no changes to the employee's pay rate, tax setup, or deductions. This difference is due to rounding for taxes calculated at exact rates.
You'll see a warning that says, "There is already a tax payment for this period. Before you can make any more payments for this period, contact us for assistance." since you previously paid the taxes.
To resolve this tax discrepancy, you can record a prior tax payment.
Here's how:
- Go to Taxes, then Payroll Tax.
- Click Resources.
- Choose Record tax payments, then Add Payment.
Note: This will be a non-posting transaction. It will not affect the bank register, but it will clear the taxes from showing due and record the deposits. - Select a Tax Type, then enter the following:
- Period Start Date and Period End Date - the period that the taxes were accrued
- Payment Date
- Check Number (optional)
- Notes (optional)
- Tax Item Amounts
- Once done, hit OK.
You can read this article for more details: Recording prior tax payments.
If you need to contact Payroll Support, I recommend doing so via chat because we currently have a high volume of callbacks in the queue, which could be why you haven't received a callback. You can use this direct link to reach them: Chat with us.
I've also added the following guide below to ensure your compliance with your state's payroll tax regulations and prepare you from next year's payroll:
You can post again if you need anything else in QuickBooks. We're always available to help you.
