I have not received a call back for nearly 2 years. I have reported so many times and in so many different ways that this is an issue. I think feedback must to directly to the trash. or they just dont care. I will be I reported at least 50 times. The way I have had to go about getting help is to call the sales office during their regular business hours and ask them to connect me to an assisted payroll representative. This is not a good solution when you need help, but at least I can get to a live person this way.
The callback system was flawed to begin with. There is no where to put a work phone extension so when an agent calls our auto attended phones the call would not ever get to me. I then had to start using my personal cell phone in order to get return calls. It tied up my phone for long periods of time, I have also suggested that they put room for an extension. Now no matter what phone number I use I do not get a call back. It is ridiculous.
I used to really like quickbooks assisted payroll back when I had a number to call and used to recommed it to other small businesses. Now I despise having to ask questions. I also can tell that many more people are working from home and it is very inefficient. They don't have easy access to supervisors and others and seem to have limited information available in their computers. When I get to an agent, they don't know answer so they reach out to someone, wait for their response, then reply to me and we play the telephone game. When I try to call about payroll taxes it is really awful. It dosen't seem like their payroll tax department lets any customer get through to them. I have wasted so many hours of my time trying to get assistance from Quickbooks assisted payroll.
I would like to see the Quickbooks exectutive team to experience what their customers experience. I don't think they would find the customer experience acceptable if they had to use it themselves.
I have tried every single suggestion that has been provided by agents to get a call back-NOTHING HAS CHANGED!!! Why?
