Hi there, @EBICTCPA.
You should be able to see the Manage user option in your QuickBooks Online (QBO). Since you can't find the option, let's perform some troubleshooting steps to get this fixed.
One of the possible reasons why the Manage user option is missing is that the browser you're using had a data issue, thus causing QuickBooks to act weirdly. To verify, let's log in to your QBO account using a private browser. To do so, you can press this shortcut key on your keyboard:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, you'll need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.
Come back to this post and let me know how the troubleshooting steps go, @EBICTCPA. I want to make sure this issue is taken care of.
If you want to learn more about creating and managing users in QBO Advanced, you can check out this article: Add and manage custom roles in QuickBooks Online Advanced.
Have a great day ahead!
