I appreciate you for doing the steps suggested in this thread, @HAConcepts.
I want to make sure you're routed to the right department that can best handle this kind of situation to further investigate.
Since the issue persists, I recommend reaching out to our QuickBooks Care Team. They have the tools to access your account in a secure environment with your permission. This way they can review the previous steps you've taken so far and continue the troubleshooting from there.
Here's how:
- Open QuickBooks.
- Proceed to Help, then select QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- Choose to Chat with us or Have us call you.
Additionally, I've attached a link you can utilize to help manage and customize form templates in QuickBooks Desktop: Create custom templates for forms.
Please know that you are always welcome to leave a comment if you have further concerns with sending notification form. I'll be around to help. Keep safe!
