Good morning, @hgjhgdjg.
Thanks for following up with us and sharing those extra details of your concern.
It sounds like you might have some data integrity issues with your company file. Oftentimes, we see that data integrity issues can cause unexpected problems with the File. Such as:
- Fatal errors when you use QuickBooks Desktop.
- Discrepancies on reports, such as invoices or bills that post with negative values.
- Deposited payments show up in the Payments to Deposit window.
- Balance sheet reports do not show all accounts.
- Names are missing from lists.
- Transactions are missing.
With that being said, I recommend running our Rebuild and Verify Utilities. These tools are designed to scan the company file for any issues and resolve them. You can use the steps I've included below to run the tools.
To Rebuild:
- Choose File, Utilities, then Rebuild Data.
- You will receive a warning message to backup your company file, press OK. A rebuild requires a company file backup beforehand. This is just in case you have any issues with the company file.
- The Rebuild Data utility starts as soon as the backup is finished.
- Click OK when you get the message "Rebuild has completed."
To Verify:
- Choose Window, then Close All.
- Verify Data. Choose File, then Utilities. Select Verify Data.
For additional details about this process, check out Verify and Rebuild Data in QuickBooks Desktop.
Once the tools have finished, check your File to see if the issue persists. If so, you'll need to contact our Technical Support Team for further investigation. This way, one of our tech support agents can review your account in a secure environment and remote into your computer to take a deeper look.
Please let me know if you have any questions or concerns. Take care!
