I wish you didn't have to encounter this issue, @SmAshleyDedon.
I appreciate your effort in trying all the troubleshooting steps to resolve your concern. Getting back and forth isn't easy, so I'm here with you to ensure you'll be back to printing checks in no time.
Renaming the QBPrint.qbp file is one way to resolve printing issues in QuickBooks Desktop (QBDT) Payroll. The QBprint.qbp file contains information for configuring your printer and customizing your forms. Renaming this creates a new file from the default settings, and all customized settings are lost.
First, let's find the QBPrint.qbp file.
- Windows 10 and newer: C:\ProgramData\Intuit\QuickBooks 20xx (20xx represents the version of your QuickBooks.)
- Server 2012 and newer: C:\Program Data\Intuit\QuickBooks YEAR and C:\Users\**remote user**\AppData\Roaming\Intuit\ YEAR VERSION\TSPrinterSettings
Note: You might have to search for files using Windows or display hidden files to find them.
Once done, let's rename the file. To do that:
- Right-click on the QBprint.qbp file for your QuickBooks version and click Rename.
- Insert the word old into the file name (QBprint.qbp.old).
- Open QBDT.
- Go to the File menu and select Printer Setup.
- Choose any transaction in the Form Name list and click OK. Doing so will create a new QBprint.qbp file.
You also have the option the rename the QBprint.qbp file automatically by downloading the QuickBooks Tool Hub and running the QuickBooks Print and PDF Repair Tool.
For your additional concern with alignment settings not saving in QBDT, you can refer to this article: Fix print alignment of continuous-feed printers.
Moreover, you can search for other print-related issues in our collection of articles: Help Articles for QuickBooks Desktop.
You're always welcome to return to this thread if you need further assistance with printing checks. We'll be glad to lend a helping hand. Keep safe!
